About & Experience

My journey so far

Jan 2024 — Present

AI/Technical Content Writer & Project Coordinator

Sangfor Technologies

Lead writer and content strategist for an internal AI-powered chatbot supporting frontline engineers with real-time technical solutions. Built RAG pipelines linking LLMs with curated knowledge sources, and n8n-driven workflows for auto-updating the knowledge base and turning closed support cases into technical guides. Create and maintain internal documentation — API references, user manuals, SOPs, and training materials — and apply prompt engineering to improve chatbot accuracy.

Ongoing

Freelance Translator & Writer

Self-employed

Translate business materials, technical documentation, and web content between English and Chinese. Regular columnist for Sin Chew Daily's 「馬華讀立國」 book review column.

Feb 2019 — Mar 2021

PA to CEO / Copywriter, Translator & Trainer

CU Rewards

Supported the CEO in scheduling and high-level meetings with local and overseas business partners; produced Mandarin meeting minutes and translations for follow-up action. Produced multilingual (EN/CN/BM) copywriting for whitepapers, brochures, company profile, and marketing collateral. Certified Total Quality Manager; designed internal management systems and delivered platform/business-model training to staff and merchant partners.

Apr 2015 — Feb 2019

Senior Writer / Editor / Content Creator

Aged Care Group

Led bilingual content for the company's information portal, managed social media, and translated content between English and Chinese. Planned company events and managed the client-facing content pipeline.

Apr 2014 — Apr 2015

Assistant Executive Editor

Best Wishes Cultural Centre

Covered news, events, and interviews; wrote for the company website and Facebook page; translated English-to-Chinese materials; organized events and book launches.

Jun 2012 — Apr 2014

Sub-Editor, Culture and Education Department

Sin Chew Media Corporation Bhd

Edited journals for publication and reported on cultural and university events; coordinated logistics for the Hua Zong International Literacy Seminar.

Awards & Honors

Malaysian Youth Literature Award — Poetry Jury Prize
Hong Kong Workers Literature Award — 2nd Runner-up
Sangfor Technical Creative Writing Competition — 2nd Place2022View article →
Sangfor Excellent Individual Award2023
Sangfor Outstanding Mentor Award (1H)2024
Sangfor Outstanding Individual Award2025